Privacy & Cookies Policy - Cajun Operating Company and affiliates (“Texas Chicken®”)

Last Updated: 21.07.2026

At Texas Chicken™ (also referred to in this Consumer Privacy Policy as “we,” “our,” or “us”), we strive to do everything we can to respect the trust customers have in our brand and our commitment to your privacy is no exception. We are committed to protecting and safeguarding consumer privacy, especially for children.

Thanks again for visiting us on the internet and for placing your trust in Texas Chicken™

Texas Chicken™ is pleased to provide information to all of its customers about its privacy practices in this Consumer Privacy Policy. Please be assured that Texas Chicken™ uses its best efforts to protect the privacy of visitors to this website and the Texas Chicken™ mobile app. This Consumer Privacy Policy applies to the websites and mobile app where the Consumer Privacy Policy is displayed. This Consumer Privacy Policy does not apply to data collected directly by our Franchisees or data collected from our employees.

For purposes of this Consumer Privacy Policy, “Personal Information” refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you, and includes “personal data” or similar terms as defined in applicable law. Cajun Operating Company is the data controller responsible for the processing of your Personal Information.

US Residents: Please navigate to our Privacy Policy for U.S. residents available at https://www.churchs.com/privacy-policy.

Notice at Collection of Personal Information

A. Types of Information We Collect; Sales/Sharing of Personal Information

We collect the categories of Personal Information identified below.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you or for any purpose other than the permissible purposes set forth in the regulations implementing applicable privacy laws. Such purposes include providing our services and verifying, maintaining the quality of, and improving our services.

B. The Business and Commercial Purposes for Which We Collect and Use Your Personal Information:

• To provide you with the products and services you request, including to fulfill orders and process payments for our products and services as well as communicate with you about your orders, purchases or accounts with us, requests, questions, and comments. For example, if you provide us with Personal Information in order for us to provide you with rewards through our Loyalty Program, we will use that information to determine the rewards for which you qualify and provide you those rewards through our mobile app or other methods as disclosed.
• To provide online services to you, which includes our websites or mobile apps.
• To provide customer support, including to process any concerns about our services.
• To provide you with information, products or services that you request from us.
• To provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
• To market to you, improve our services, and the following additional legitimate business interests: (a) use analytics and profiling technology to personalize your experience, deliver content (including advertising) tailored to your interests and how you use our online services or in-store technologies, manage our business, help diagnose technical and service issues, administer our online services and in-store technologies, identify users of our online services, identify a device for fraud prevention purposes, gather demographic information about our customers, and determine usage patterns of our services; (b) maintain, manage, and improve our products, offers, promotions, and online services and other technology; (c) send you e-mails or text messages about our products and services, competitions, offers, promotions or special events that we believe may interest you; (d) to send you e-mails or text messages about the products and services of our business partners; (e) provide location-based services; (f) deploy cookies and similar technologies; and (g) provide online services to you, which includes our websites or mobile apps.
• To conduct surveys on customer satisfaction.
• To carry out our obligations and enforce our rights arising from the Loyalty Program, Ordering Application, Contests, Sweepstakes, Games or any other contract between you and us.
• As necessary or appropriate to protect the rights, property or safety of us, our customers or others and ensure the security of our networks and systems.
• To respond to law enforcement requests and as required by applicable law, court order, legal request, governmental regulations, law enforcement investigation or an investigation on a matter of public safety.
• As described to you when collecting your Personal Information or as otherwise set forth under applicable privacy laws.

We may use the information we collect about you in other ways, which we will tell you about at the time we collect it or for which we will seek your consent. We will not use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing notice to you.

Lawful Basis for Processing: The law of certain jurisdictions requires us to set out the lawful basis that we rely on to collect and use your Personal Information as described in this Consumer Privacy Policy. Where applicable, the lawful bases upon which we rely on in order to collect and use your personal information are as follows:

• Consent: We may collect, use, and disclose your Personal Information on the basis of the consent that you provide us at the point of information collection or disclosure. You have the right to revoke your consent at any time. Where we required by applicable law, we will obtain consent prior to processing your Personal Information.
• Contractual Necessity: We may collect and use certain personal information where it is either necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. This may include personal information used to provide you with our products and related services and related transaction information.
• Compliance with a Legal Obligation: We are subject to various legal requirements in the jurisdictions in which we operate, and we may use, disclose, and retain your Personal Information if necessary for us to comply with a legal obligation arising under an applicable law to which we are subject.
• Legitimate Interests: We may collect and use your Personal Information to the extent necessary to carry out our legitimate interests (or those of a third party), provided that such interests do not outweigh your interests or fundamental rights and freedoms. For example, we may collect and use your Personal Information in reliance on a legitimate interest in managing our relationship with you; conducting and managing our business; providing you with customer support; conducting market research; developing and enhancing our Services as well as our products and services; detecting and preventing fraud and other harmful activities; and monitoring and maintaining the security of our data, systems, and networks.

C. Data Retention Policy

We will retain your Personal Information for as long as reasonably necessary to provide you with our services that you request, for marketing purposes unless you opt out as described in our Consumer Privacy Policy, or otherwise where permitted or required in accordance with applicable law. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. What this means in practice will vary between different types of information, and when we consider our approach we take into account ongoing business or legal needs for the information, for example in relation to tax, health and safety, and potential or actual disputes or investigations.

How We Collect Your Personal Information

• We may collect information directly from you, including when you create an account, engage with customer service, submit a form on our website or mobile application, make a purchase, order food for pickup or delivery, or fill out a survey. If you purchase a product or service from us, we or our third-party payment processors collect a payment card number or other payment information.
• We may also collect information about you automatically. For example, we may use automated technology to collect information from your computer system or mobile device when you visit our restaurants, use our website, mobile app, or online services, or in-restaurant technology to collect information about the location of your mobile device or computer using geolocation and technology such as GPS, Wi-Fi, Bluetooth, or cell tower proximity. Automated technology may include cookies, local shared objects, geofencing and web beacons.
  • We and our third-party partners and service providers use cookies or similar technologies that automatically collect information about usage of our websites or mobile apps. To learn more, please review our Cookie Policy below.
  • We partner with Microsoft Clarity and Microsoft Advertising to capture, monitor, and record how you use and interact with our website and mobile app through behavioral metrics, heatmaps, and session replay, including capturing keystrokes, mouse movements, mobile app activity, form field entries, and overall engagement with our website and mobile app, to improve and market our products/services. Website and app usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
• We may collect information from other companies and organizations. For example, we collect information from third party service providers, vendors, or agents that help us to process orders or administer our Loyalty Program. We may also collect information from our franchisees when we offer services to our franchisees to assist with operating their digital presence, online ordering, loyalty programs, or other Texas Chicken’s branded offerings.
• We may collect publicly available information, including from social media or online posts.

Please note that we may combine Personal Information that we receive from various sources. For example, we may combine Personal Information that we collect from you offline with Personal Information we collect from you through our online services. Similarly, we may combine Personal Information that we receive from third parties with Personal Information we already have about you. We use, disclose, and protect combined Personal Information as described in this Consumer Privacy Policy.

How We Disclose Your Personal Information

We may disclose each category of your Personal Information to the following categories of recipients:

• Our Service Providers. We disclose your Personal Information to our service providers that provide business, professional, marketing, analytics, or technical support services to us, help us operate our business and the services, or administer activities on our behalf. We require our service providers to only use your Personal Information in connection with providing services to Texas Chicken™
• Our Franchisees or Affiliates. We disclose your Personal Information to our franchisees or affiliates for business purposes.
• Our Research Partners. We disclose your Personal Information to our research partners, including those that administer surveys or conduct research projects in partnership with us or on our behalf.
• Our Analytics Partners. We disclose your Personal Information to our partners that assist us in performing analytics and help us measure the effectiveness of our services’ content and our marketing and advertising efforts.
• Our Marketing and Advertising Partners. We disclose your Personal Information to third parties for marketing and advertising purposes, including social media platforms, third-party advertising networks, and other parties that assist us in serving and optimizing our advertisements.
• Competent Governmental, Regulatory, and Public Authorities. We disclose your Personal Information to government and law enforcement authorities, in each case to comply with legal or regulatory obligations or requests.
• Relevant Third Parties as Part of a Corporate Transaction. In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with a bankruptcy or similar proceeding), we may disclose or transfer your Personal Information to certain third parties, such as the acquiring entity and its advisers.
• Other Third Parties. We will disclose your Personal Information to other third parties at your direction or with your consent. Additionally, we will disclose your Personal Information as we believe necessary or appropriate to: (a) comply with applicable law; (b) enforce our terms and conditions; (c) protect our operations; (d) protect our rights, privacy, safety, or property, and/or those of you or others; and (e) allow us to pursue available remedies or limit damages that we may sustain.

We may disclose your Personal Information for other reasons that we will describe at the time of information collection or prior to disclosing your information.

Please note that we may de-identify or aggregate Personal Information so that it will no longer be considered Personal Information and disclose such information to other parties for purposes consistent with those described in this Consumer Privacy Policy.

Children’s Privacy

Our website and mobile app are intended for a general audience. We do not direct our website or mobile app to users under eighteen (18), nor do we knowingly solicit, collect, sell, or share any Personal Information from users under the age of eighteen (18). If you are a parent or legal guardian and think that your child has given us data, please contact us at [email protected]. If we learn that a minor has provided Personal Information through our websites or mobile app, we will use reasonable efforts to remove such information from our files.

Data Security

We have implemented physical, administrative, and technical safeguards to maintain the security, confidentiality, and integrity of your Personal Information. However, as no transmission of information over the internet is absolutely secure, we cannot offer a guarantee as to the safety of your information.

International Data Transfers

Our website and restaurants are available worldwide. We may be required to process or transfer your Personal Information outside the country in which you reside, including in the United States. We may also use service providers that process your Personal Information to assist us in offering our services and digital properties, and these service providers may process or transfer your Personal Information outside the country in which you reside. In some of these locations, data protection laws may be less stringent than in the country in which you reside. Where required by applicable law, we will use data transfer mechanisms to appropriately safeguard your Personal Information or obtain your consent for the transfer of your Personal Information.

Other Texas Chicken™ Web Sites

All web sites operated by Texas Chicken™ will adhere to this Consumer Privacy Policy. The policies of some Texas Chicken™ sites may vary, however, because of local customs, practices or laws or due to circumstances unique to that site. In all cases, however, sites operated by Texas Chicken™ will honor the commitments to our customers set forth in this Consumer Privacy Policy regarding the collection and use of Personal Information.

Texas Chicken™ Franchisee Web Sites

Many Texas Chicken™ restaurants are owned and operated by franchisees who are independent businessmen and women. Some franchisees also operate independent web sites. In many cases, franchisee sites follow this Consumer Privacy Policy. However, please review the privacy policy provided to you by our franchisees for details on their privacy practices.

Your Privacy Choices and Rights

Depending on the laws of the country in which you reside, you may have certain rights in relation to your Personal Information, including:

• Right to Access: You may have the right to request access to, or copies (and transmission) of, the Personal Information we hold about you and the purposes for which we are using it.
• Right to Rectify: You may have the right to correct inaccurate Personal Information that we have collected from and maintain about you, subject to appropriate verification.
• Right to Be Forgotten / Erasure / Cancellation: You may have the right to erase Personal Information pertaining to you, under certain conditions. We will assess any deletion request after verifying your identity.
• Right to Object / Opposition: You may have the right to object to our processing of your Personal Information, under certain conditions.
• Right to Restrict: You may have the right to restrict our processing of your Personal Information, under certain conditions.
• Right to Data Portability: You may have the right to receive the data we have collected from you. Under certain conditions, you may request that we transfer your Personal Information to another organization, or directly to you.
• Right to Lodge a Complaint: You may have the right to file a complaint with the supervisory authority in your jurisdiction. If you believe there has been a violation of your privacy rights, please contact us or the supervisory authority.
• Right to Request Specific List of Third Parties. You may have the right to request a list of the specific third parties with whom we have shared or sold your Personal Information.

U.S. Residents: Please review our Privacy Policy at https://www.churchs.com/privacy-policy to learn more about the privacy rights available to you.

Exercising Your Privacy Rights

To exercise your privacy rights, please submit a data subject request to us by:

• Emailing us at [email protected]
• Visiting churchs.com/privacy-request
• Calling us at (866) 372-5246

We may take steps to verify your identity before responding to your request by asking you a series of questions about your previous interactions with us. Submitting a privacy rights request does not require you to create an account with us.

We will not discriminate against you if you decide to exercise your privacy rights.

Please note that, where permitted under applicable law, we may decline a request if we are unable to verify your identity (or an agent’s authority to make the request) and confirm the Personal Information we maintain relates to you.

Agent Requests

Only you, or someone legally authorized to act on your behalf, may submit a request related to your Personal Information. You may also submit a request on behalf of your minor child.

You may designate an authorized agent to request any of the above rights on your behalf. You may make such a designation by providing the agent with written permission, signed by you, to act on your behalf. Your agent may contact us as set forth below in “How to Contact Church’s Texas Chicken® USA” to make a request on your behalf. Even if you choose to use an agent, as permitted by law, we may require verification of the agent’s authorization to act on your behalf, require you to confirm you have authorized the agent to act on your behalf, or require you to verify your own identity.

Marketing Communications Rights and Choices

If you have agreed to receive marketing communications from us, you can later opt out by following the opt-out instructions in the marketing communications we send you.

You can also generally find your communication preferences with instructions on how to opt out in the profile section of the online services that you use.

You may also have the ability to change your communication preferences using your device settings.

If you do opt out of receiving marketing communications from us, we may still send communications to you about your transactions, any accounts you have with us, and any contests, competitions, prize draws or sweepstakes you have entered. Opting out of one form of communication does not mean you have opted out of other forms as well. For example, if you opt out of receiving marketing emails, you may still receive marketing text messages if you have opted in to receiving them. Please note that if you are receiving communications from a Texas Chicken™ franchise, then you will need to opt out from them directly.

Behavioral Advertising Opt-Out

You may be able to opt out of receiving certain targeted or interest-based advertisements using the browser opt-out tools and consumer choice mechanisms provided by advertising industry self-regulatory groups by following the links below:

• Network Advertising Alliance (NAI): https://optout.networkadvertising.org/?c=1
• Digital Advertising Alliance (DAA): https://optout.aboutads.info
• European Interactive Digital Advertising Alliance (EDAA): https://youronlinechoices.eu/

You also can control whether you see interest-based advertisements on your mobile device(s) in the following ways:

• Your device operating system may provide mechanisms that allow you to opt in or opt out of the use of information about your use of mobile apps to deliver interest-based advertising to your mobile device. For more information, consult your device settings.
• The DAA offers a tool for opting out of the collection of cross-app data on mobile devices for interest-based advertising. To exercise your choices with respect to participating companies, please download the AppChoices tool at www.aboutads.info/appchoices.

You will need to opt out separately on all of your browsers and devices, as each opt out will apply only to the specific browser or device from which you opt out. If you delete or reset your cookies or mobile identifiers, change browsers, or use a different device, any opt-out cookie or tool may no longer work and you will have to opt out again.

Even if you choose to opt out of receiving interest-based advertising, you may still receive advertising, but the advertisements may be less relevant.

Some of our partners may provide you with additional choices with respect to interest-based advertising. For example, certain social media platforms allow you to control your advertising preferences directly through their services. Please review the privacy policies of the third-party services you use for more information.

Links to Other Sites

We may offer links to sites that are not operated by Texas Chicken™. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies, and any information you submit to those companies is subject to their privacy policies.

Disability Access

If you are a user with a disability, or an individual assisting a user with a disability, and have difficulty accessing or navigating our digital channels – including this Consumer Privacy Policy – please contact us at [email protected]. You can also review our Digital Accessibility Statement.

Changes to Our Consumer Privacy Policy

From time to time, it may be necessary for Texas Chicken™ to change this Consumer Privacy Policy. If we change our policy, we will post the revised version here, so we suggest that you check here periodically for the most up-to-date version of our Consumer Privacy Policy. Rest assured, however, that we will provide appropriate notice to you via email or a banner notice on our websites prior to making any material changes to our Consumer Privacy Policy that affect Personal Information we have previously collected from or about you.

How to Contact Church’s Texas Chicken® USA

If you have any questions or concerns about this Consumer Privacy Policy, you may contact us at [email protected].

Supplemental Jurisdiction-Specific Privacy Notice

Please read this supplemental jurisdiction-specific privacy notice, which contains additional disclosures and privacy rights that may be applicable to you depending on your jurisdiction of residence.

• Residents of Malaysia: When you access our website, mobile app, or other services, the collection of your Personal Information is obligatory in order to provide our services to you. If you do not agree with the terms of this Consumer Privacy Policy, please do not use our website, mobile app, or other services. In addition to the rights referenced in this Consumer Privacy Policy, you may have the right to prevent the processing of your Personal Information that is likely to cause damage or distress; and you may have the right to prevent the processing of your Personal Information for direct marketing purposes. Please contact [email protected] to take advantage of these rights.
• Residents of Pakistan: When you access our website, mobile app, or other services, the collection of your Personal Information is obligatory in order to provide our services to you. If you do not agree with the terms of this Consumer Privacy Policy, please do not use our website, mobile app, or other services.